Shipping Policy

Last updated: August 24, 2026

At ZeroDivision, we work to process and ship orders as quickly as possible so you can receive your purchase without unnecessary delays.

Order Processing

Most orders are processed and shipped within 24 hours of being placed.

Orders placed on weekends, holidays, or during high-volume periods may require additional processing time. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Please make sure your shipping address is complete and accurate before submitting your order. Once an order has been processed or shipped, we may not be able to make changes to the delivery address.

Canada Shipping

Orders shipped within Canada typically arrive within:

7–14 business days after shipment

Delivery times are estimates and may vary depending on your location, the shipping carrier, weather conditions, holidays, and other circumstances outside our control.

United States Shipping

Orders shipped to the United States typically arrive within:

7–14 business days after shipment

International border processing, customs, regional carrier delays, or other factors may occasionally extend delivery times.

Europe Shipping

Orders shipped to Europe typically arrive within:

10–17 business days after shipment

European orders may take approximately 2–3 additional business days compared with Canada and U.S. deliveries due to international transit, customs processing, and local delivery networks.

Delivery times may vary by country.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking information to update after your order has been shipped. In some cases, carriers may require 24–48 hours before tracking activity appears.

Customs, Duties and Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by ZeroDivision.

Customs processing may also cause additional delivery delays.

Shipping Delays

While we make every effort to meet our estimated delivery times, shipping dates are not guaranteed.

ZeroDivision is not responsible for delays caused by circumstances outside our reasonable control, including:

• Shipping carrier delays

• Customs processing

• Severe weather

• Holidays

• Transportation disruptions

• Incorrect or incomplete shipping information

• Government or border delays

If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, or refusal of delivery, additional shipping charges may apply if the order needs to be resent.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

• Check around your property and delivery area.

• Check with other members of your household.

• Check with neighbours or building management where applicable.

• Contact the shipping carrier for additional delivery details.

If you are still unable to locate your package, contact us at support@zerodvsn.com and we will help you review the situation.

Questions About Shipping

For any questions regarding your order or shipment, please contact us at:

ZeroDivision
Email: support@zerodvsn.com