Return & Refund Policy

Last updated: August 24, 2026

We want you to be happy with your ZeroDivision purchase. If something isn’t right, we’re here to help.

30-Day Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• Items must be unworn, unused, and in their original condition.

• All original tags must still be attached.

• Items must be returned in their original packaging, where applicable.

• You must provide your receipt or proof of purchase.

Items that show signs of wear, washing, damage, alteration, or use may not be accepted.

Starting a Return

To request a return, email us at support@zerodvsn.com with your order number and the item(s) you would like to return.

Please do not send your order back without contacting us first. Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide you with return instructions and the address where your package should be sent.

Return Shipping

If your return is due to an error on our part — such as receiving an incorrect, defective, or damaged item — we will work with you to resolve the issue and cover the appropriate return shipping costs.

For returns for other reasons, such as a change of mind, sizing, or preference, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at support@zerodvsn.com and include your order number and photos of the issue.

We’ll review the situation and work with you to make it right.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, used, altered, or damaged after delivery.

• Items without their original tags, where applicable.

• Gift cards.

• Items marked as Final Sale at the time of purchase.

• Custom or personalized products, if offered.

If you're unsure whether your item is eligible for a return, contact us at support@zerodvsn.com before sending it back.

Sale Items

Regular sale or promotional items may be returned within our standard 30-day return period unless they were specifically marked Final Sale at the time of purchase.

Items marked Final Sale cannot be returned or exchanged.

Exchanges

If you need a different size, colour, or item, the easiest option is to return your original item and place a new order for the item you want.

This helps ensure that the replacement item does not sell out while your return is being processed.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you still haven't received it, contact us at support@zerodvsn.com.

European Union Orders

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must generally be in the same condition in which it was received — unworn, unused, with tags, and in its original packaging — and you should retain your receipt or proof of purchase.

Nothing in this Return & Refund Policy is intended to limit any rights you may have under applicable consumer protection laws.

Questions?

For questions about returns, exchanges, or refunds, contact us at:

ZeroDivision
Email: support@zerodvsn.com