FAQ

How long does shipping take?

Most orders are processed and shipped within 24 hours.

Estimated delivery times after shipment are:

Canada: 7–14 business days
United States: 7–14 business days
Europe: 10–17 business days

Delivery times are estimates and may vary due to customs, carrier delays, holidays, weather, or other circumstances outside our control.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with your tracking information.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

You can also use the Track Your Order page on our website.

Do you ship internationally?

Yes. ZeroDivision currently ships to Canada, the United States, and select European destinations.

Available shipping options and costs will be displayed at checkout based on your location.

Will I have to pay customs or duties?

International orders may be subject to customs duties, import taxes, or other fees charged by your country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by ZeroDivision.

What is your return policy?

We accept eligible returns requested within 30 days of receiving your order.

Items must be unworn, unused, in their original condition, with tags attached and original packaging where applicable.

For complete details and exclusions, please see our Return & Refund Policy.

How do I start a return?

Email us at support@zerodvsn.com with your order number and the item you would like to return.

Please do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.

Can I exchange an item for another size?

The fastest way to get a different size is to return your original item in accordance with our return policy and place a new order for the size you want.

This also helps prevent your preferred size from selling out while your return is being processed.

Can I cancel or change my order?

We begin processing orders quickly, so we cannot guarantee that an order can be changed or cancelled after it has been placed.

If you notice an issue, email support@zerodvsn.com as soon as possible and we’ll do our best to help before the order is processed.

What if I entered the wrong shipping address?

If your order has not yet been processed, we may be able to update the address. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Customers are responsible for ensuring their shipping information is accurate at checkout.

What happens if my item arrives damaged or incorrect?

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@zerodvsn.com.

Include your order number and clear photos of the item, and our team will review the issue and work with you to make it right.

How do I know what size to order?

Please refer to the size guide on the relevant product page before ordering.

Because fits can vary between different pieces and collections, we recommend checking the measurements provided for the specific item rather than relying only on your usual size.

Will sold-out items be restocked?

Some pieces may be restocked, while others are produced as limited releases and may not return once they sell out.

Follow ZeroDivision on social media and join our mailing list for announcements about restocks, new releases, and upcoming drops.

Are your pieces official anime merchandise?

ZeroDivision creates clothing and designs influenced by the things that inspire our brand. Unless a product is explicitly identified as officially licensed or part of an authorized collaboration, it should not be considered official merchandise of any third-party franchise, character, artist, or brand.

How should I care for my ZeroDivision clothing?

Always follow the care instructions provided on the garment label.

For printed, embroidered, or detailed pieces, gentle washing and avoiding excessive heat can help preserve the appearance of the garment. Product-specific care instructions may also be provided on the product page.

FAQ