Privacy policy

Privacy Policy

Last updated: August 24, 2026

At ZeroDivision, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ZeroDivision (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, interact with our store, or otherwise communicate with us.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with ZeroDivision, we may collect the following information:

Contact information: Your name, email address, phone number, billing address, and shipping address.
Payment information: Payment method, payment confirmation, transaction details, and other information required to process your payment. Payment processing is handled through Shopify and its payment providers.
Account information: Your username, password, preferences, settings, and other information associated with your customer account, if applicable.
Order and shopping information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications: Information you provide when contacting us, including customer service requests, questions, or other correspondence.
Device information: Information about your device, browser, internet connection, IP address, and similar identifiers.
Website usage information: Information about how you browse, access, and interact with our website and services.

How We Collect Your Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.
Automatically when you browse or use our website, including through cookies and similar technologies.
From service providers that help us operate our website and business.
From Shopify and other business or marketing partners, where permitted by applicable law.

How We Use Your Information

We may use your personal information for the following purposes:

Providing Our Services

We use your information to process payments, fulfill and ship orders, manage customer accounts, process returns or exchanges, provide customer support, remember your preferences, and otherwise operate our store.

Improving Your Shopping Experience

We may use information about how you interact with our store to improve our website, products, services, and your overall shopping experience.

Marketing and Advertising

Where permitted by law, we may use your information to send promotional emails or other marketing communications and to provide advertising that may be relevant to you.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use your information to protect our customers and business, verify transactions, prevent fraud, investigate suspicious or potentially illegal activity, and maintain the security of our website and services.

Legal Requirements

We may use or disclose personal information when necessary to comply with applicable laws, regulations, legal proceedings, or lawful requests from government or law-enforcement authorities.

How We Share Personal Information

We do not disclose your personal information except as necessary to operate our business, provide our services, comply with legal requirements, or as otherwise described in this Privacy Policy.

We may share information with:

Shopify, which hosts and supports our online store.
Payment processors that securely process transactions.
Shipping and fulfillment providers that help us deliver your orders.
Technology and service providers that support our website, analytics, customer service, cloud storage, and business operations.
Marketing and advertising partners, where permitted by applicable law.
Professional advisers or authorities when disclosure is necessary to comply with legal obligations or protect our rights.
Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of all or part of our business.

We may also share information when you specifically request or authorize us to do so.

Shopify and Your Information

Our store is hosted by Shopify.

Shopify collects and processes certain personal information to provide and improve the ecommerce services that power our store. Information you provide through our website may therefore be processed by Shopify and its service providers, including in countries outside your country of residence.

Shopify may also process information about your interactions with our store and other Shopify merchants to provide certain enhanced features, including personalization and advertising features where applicable.

You can learn more about how Shopify handles personal information by reviewing the Shopify Consumer Privacy Policy:

https://privacy.shopify.com/en

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember your preferences, understand how visitors use our website, improve our services, and support advertising and marketing where permitted.

Your browser may allow you to block or remove cookies. Disabling certain cookies may affect the functionality of our website.

Depending on where you live, you may also have additional choices regarding cookies, targeted advertising, or the sharing of personal information.

Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

Once you leave our website, the privacy practices of those third parties apply. ZeroDivision is not responsible for the privacy, security, accuracy, or practices of websites or services that we do not own or control.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Children's Privacy

Our products and services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete that information.

Security and Data Retention

We take reasonable measures to protect the personal information we collect and process. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer accounts, meeting legal and accounting requirements, resolving disputes, and enforcing our agreements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Withdraw consent where processing is based on your consent.
Opt out of certain marketing communications.
Opt out of certain targeted advertising, sharing, or similar uses where applicable under local law.

These rights are subject to applicable laws and may not apply in every circumstance.

To make a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising your applicable privacy rights.

Marketing Preferences

If you receive promotional emails from ZeroDivision, you can unsubscribe at any time by clicking the unsubscribe link in the email.

Even if you unsubscribe from marketing communications, we may still contact you about your orders, account, customer service requests, or other non-promotional matters.

International Data Transfers

Because we use Shopify and other service providers to operate our business, your personal information may be processed or stored outside the country or province in which you live.

Where required by applicable law, appropriate safeguards will be used when personal information is transferred internationally.

Complaints

If you have a concern about how we collect, use, or handle your personal information, please contact us first using the information below.

Depending on where you live, you may also have the right to submit a complaint to the privacy or data-protection authority responsible for your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, practices, technology, or legal requirements.

When we make changes, we will post the revised Privacy Policy on this website and update the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, you can contact us at:

ZeroDivision
630 Scott Boulevard
Milton, Ontario L9T 0P2
Canada

Email: support@zerodvsn.com
Phone: +1 647-608-3521

For additional information about how Shopify processes personal information, visit: